If you purchase goods from AC Tiles online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise your right to cancel, please notify us by email within 14 days of receiving your order. Once you have notified us of your cancellation, you will generally have a further 14 days to return the goods to us. Goods should be handled only as much as necessary to establish their nature, characteristics and functioning. If goods have been handled beyond what would reasonably be permitted in a shop, we may be entitled to deduct an amount from your refund to reflect any resulting reduction in value, where permitted by law. Unless otherwise agreed, customers are responsible for the direct cost of returning unwanted goods, provided this has been made clear before purchase. Where a cancellation is valid, we will issue any refund due, including the cost of standard delivery where required by law, within the applicable legal timeframe. Certain exceptions to the right to cancel may apply, including personalised or custom-made goods. Nothing in this policy affects your statutory consumer rights.
"If if you have surplus tiles we may accept returns of full unopened boxes in original packaging, return costs are the customer's responsibility unless agreed otherwise." "This surplus return policy does not affect your statutory right to cancel for online purchases."
If your order arrives with damaged tiles or missing items, please contact us as soon as reasonably possible after delivery. We may offer a replacement, a partial refund, or a full refund in line with your statutory rights. This does not affect your legal rights for faulty goods.
