You must inform us within: 14 days where we will have them cancelled and or collected and refunded. (We will initiate a refund straight away but may take 3-5 days to process.) Please note that all tiles must be in their original packaging boxes and unused.
You must inform us within: 14 days where we will collect and refund full boxes only (its always ideal to keep spares of the same batch of tiles in case you need to make any repairs or replace any tiles in future.)
Damaged tiles or shortages or any other errors must be reported to A C Tiles within 14 days of delivery and we will replace the item, repair it (if appropriate) or refund you for the item.