- We offer a Free Delivery in the Bristol Area even if its a smaller order we will cover the cost of postage. (Larger orders will benefit as we will not add any additional charges for heavy items)
- We will try and deliver you order ourselves but will sometimes send out using Royal Mail Post & Delivery Service (Again we will cover the cost)
- We aim to deliver any order next day, but at the latest will usually be within 2 - 3 days working days. Once you have placed your order with us we will confirm your order then proceed to get your order ready for dispatch. Once we have your order ready for delivery we will contact you to arrange a date and time that is suitable and convenient for you.
- Once we deliver your order to your property we ask that you inspect your goods to ensure the goods are not damaged, or have any items missing, or any items have been sent wrong, we will promptly have any damaged or missing items replaced.
- Although we aim to deliver your order within 2 - 3 days we do sometimes have stock delays which will prevent us delivering within this time scale, If for any reason there are any issues with supply of any part of your order we will let you know straight away of a estimated time scale. We can then either keep you updated on the status of your order and dispatch it as soon as its available, or we can refund the whole or part of the missing order straight away if for any reason your unable to wait.
- Before you place your order with us you are welcome to make a note of any tile or tiles you may be interested in and e-mail us via a link a the top of our site where we can pre check stock levels for you in case you have a urgent project and wish to limit delays. (Pre arranging a fitter is not recommended until we can confirm a delivery date)
- Special Order Tiles: Special order tiles are ordered directly from the factory and can have a 3 - 5 week order time providing the factory has stock. Special order tile orders are non-cancellable and non-returnable once shipped from the factory. You can contact us at sales@actiles.co.uk or 0790 9692136 for any advise or updates on any order with us.